Employer Perspectives- Employer Knowledge Group

Will career services offer students and employers virtual, in-person, or hybrid options in fall 2021?  This question has been on the mind of many recruiting professionals as they begin to have conversations about their plans for the fall semester.  Several campus recruiters discussed this topic, specifically virtual spaces and on-campus visits, at the last SoACE Employer Knowledge group meeting.  Below is their advice, feedback, and questions for career services professionals.

 

Kayla McGilvray, Campus Recruiting Manager

Cherry Bekaert LLP 

Many companies have figured out that virtual recruiting works for them and have had success in this space.  Going forward, organizations may find themselves wanting to leverage virtual tools, in addition to or in place of, on-campus events.  How can organizations most effectively promote their opportunities and brand without visiting colleges or universities? I would like to learn more from career services about how organizations can build a brand on-campus without or with fewer in-person visits.  We want to ensure that our company name, Cherry Bekaert LLP, is generating awareness and buzz on campus.

 

Anna Taylor, Group Talent Acquisition Manager

Enterprise Holdings

I’m interested to hear career services professional’s perspectives on “Virtual Fatigue with Students”. I ask this as many companies, including ours, have seen a lower attendance rate/ROI for virtual events in both the Fall and Spring semesters. We have diversified our attendance to include both career fairs and targeted information session but as we the labor market strengthens and we continue to fight for top talent in the university arena to fill our Internships and Entry level positions we are seeing fewer students signing up and attending these events.  Are there any trends you are seeing or hearing from students that could help with attendance?

 

Leslie Fox, Section Manager, Outreach and Engagement

Oak Ridge Institute for Science and Education (ORISE)

I have found that virtual one-on-one chats between employers and prospective candidates are often limited – 5 to 10 minutes. Students do not have much time to ask questions, therefore, their inquiries should focus on a specific opportunity or on topics they want to know more about such as the selection process, what they can expect once they start, or examples of typical projects and not on general information they can find on the company’s website or in general informational sessions.  Career Services can continue to help students complete their ‘homework’ or research prior to the virtual event and guide them to think of one to two personalized and/or specific questions of most importance to ask based on the research they have done. This will make the events more valuable for both parties and shows that the student is invested in that organization.

And if an employer has an opportunity to reach more students through a multiple college/university virtual event and/or one that has a targeted focus such as STEM or Phds/Postdocs that is a good use of our time and budget. Those multiple events allow us to reach and connect with a more diverse set of universities compared to visiting a smaller group of schools one at a time. And the focused career fairs provide a chance to connect with students most likely to be interested in our organization. We appreciate these opportunities for maximum impact!

 

Mallory Powell, Campus Recruiting Manager

Vector Marketing

Vector Marketing is not a name known by many students; therefore, it is hard to compete for student talent with many well-known organizations.  This past year we missed the organic opportunity to meet students in-person at on-campus career fairs.  We understand that virtual career fairs may continue to be offered and would love to see the employer and student experience improved for the fall.  If institutions will continue to use virtual spaces, we would like to see a way for the platforms to be improved for organizations that are not well known by students. This will ensure that students are learning about opportunities at many organizations and both smaller and lesser-known employers will have a successful experience.

 

Wayne Hampton, Senior Manager, Campus Recruitment

The Walt Disney Company

Many companies have a focus on finding diverse talent for full-time roles and internships.  Career Services assists employers with reaching a diverse population of students through many events. Additionally, career services staff may assist recruiters with finding candidates in certain majors that may not have a large population of students, but that may be sought after by my organization.  Lastly, we rely on career services to connect us to the various identity groups on-campus to build a representative talent pool for Disney.

A Collaborative Approach to Student Success

By Courtney Pelfrey, Dina Abu-Jubara, and Jason Dodge, University of Central Florida

Higher education institutions emphasize the importance of academic success as a key milestone to landing a career. However, as we know, classes are not enough to prepare students for what is next. Student Learning and Academic Success (SLAS) at the University of Central Florida helps students select experiences that will give them a competitive edge for their post-graduate goals by blending what is learned in the classroom with real-world experiences. However, students may be overwhelmed by the abundant, and oftentimes disconnected, resources that universities offer. The UCF Downtown Campus is working to dismantle this challenge by bringing a holistic and collaborative approach to their student services team.

An interdivisional network was created at the downtown campus with the purpose of connecting students to high-impact practices across six departments through a one-stop model. The Association of American Colleges and Universities (AACU) recognizes the positive impact that High-Impact Educational Practices (HIPs) have on a student’s academics, including a positive influence on student retention, academic performance, and faculty and peer interaction (Kuh, 2008). This interdivisional network seeks to reduce barriers and create continuity by connecting departments that are mutually committed to supporting student well-being and success. Within this one-stop shop, students learn about ways in which each of the six departments can enhance their UCF experience by incorporating HIPs and other opportunities into their educational pathway. These opportunities include academic support and enhancement for students who are planning next steps at and beyond UCF, such as internships, undergraduate research, study abroad, and graduate school preparations. The newly developed HIP Coach position works closely with other offices, such as Career Services, to ensure that students are able to blend what they’re learning in the classroom with real-world experiences and translate their skills to resumes and interviews. The goal of this coordinated care network is to increase undergraduate student participation in HIPs with the understanding that increased participation “is a significant predictor of future career plans and early job attainment” (Miller et al. 2018). To facilitate this network, UCF Downtown hired and trained its first HIP Coach to support this work in the Fall 2020 semester.

Graduate student, Dina Abu-Jubara, formally worked for Career Services and is therefore equipped to coach students on a variety of career mapping needs, including resume gap analysis and subsequent planning for HIPs that could improve a student’s career outcomes based on their specific goals. For example, a Legal Studies student meeting with Dina to learn more about getting involved outside of the classroom, may learn that they can apply for a legal internship in the local community to bolster their communication and critical thinking skills. A Human Communication student may meet with Dina to better understand the impact that participating in a study abroad trip may have on their ability to explain their intercultural fluency during their job search. These HIP opportunities are able to take standard resume critiques one step further.

One initiative that other institutions could easily employ is the development of a HIP sample resume. Dina partnered with UCF Downtown’s Assistant Director of Career Services to create a sample resume incorporating several examples of HIPs and their ability to showcase transferable skills and experience to potential future employers. The resume, also used as marketing collateral, points students in the direction of Dina’s appointment availability to further the conversation. Additionally, the pair partnered to host a “Career Mapping” workshop for UCF Downtown students that put an innovative spin on the classic resume workshop. Students learned about the appropriate content and formatting for their resume, but also gained valuable insights about where they could begin adding the necessary skills and experience that employers seek – a perfect plug for Dina’s work and a showcase of the value of HIPs.

Citations:
Kuh, George D. 2008. High-Impact Educational Practices: What They Are, Who Has Access To Them, and Why They Matter. Washington, DC: Association of American Colleges and Universities.

Miller, A.L., Rocconi, L.M. & Dumford, A.D. Focus on the finish line: does high-impact practice participation influence career plans and early job attainment?. High Educ 75, 489–506 (2018). https://doi.org/10.1007/s10734-017-0151-z

 

About the authors:

Courtney Pelfrey – Assistant Director for Downtown Career Services at the University of Central Florida, courtney.pelfrey@ucf.edu 

Dina Abu-Jubara – Graduate Assistant for Student Learning and Academic Success at the University of Central Florida, Downtown Campus

Jason Dodge – Director of Student Success for the University of Central Florida, Downtown Campus

Annual SoACE Career Services Recruiting Platform Survey Results

The Technology Knowledge Group (KG) conducted its fourth annual Emerging Technologies survey during the summer of 2020. The annual survey is designed to capture the current state of the field and target areas for future programming. The KG conducted an association-wide survey to identify the types of systems each of us uses as well as some of the common challenges we all face.

Due to the Coronavirus pandemic, career centers across the country have grappled with a variety of challenges during the rapid transition to online services. The unprecedented times led the SoACE Technology Knowledge Group to access the utility of previous questions and to create new questions based on the needs of the SoACE community. New questions were added to ascertain how career centers communicated with one another, provided services to students, and engaged with employers in virtual environments.

New on the survey this year was the question: “How will you provide Career Services for Fall 2020?” The results are summarized in Figure 1 shows that 52% of career centers are offering services virtually, while 47% are offering both in-person and virtual services. At the time of the survey, no career centers were offering only in-person services.

Career Services Delivery Formats graphFigure 1: Career Services Delivery Formats

Another new survey question revealed an interesting pattern among career centers as it relates to using online communication platforms for multiple purposes. According to the results of the survey, Zoom is the leading platform with 42-44% of survey participants indicating its use for internal meetings, information sessions, workshops, and virtual coaching appointments. While platforms may be used for a variety of purposes, qualitative data indicated a lack of enthusiasm about using Zoom for events. Figure 2 summarizes the results of the survey.

Virtual Communication MethodsFigure 2: Virtual Communication Methods

A total of 121 individuals representing 120 institutions completed the survey. Like previous years, duplicate entries were removed. It is important to note that in 2019, the Emerging Technology survey was incorporated into a general SoACE survey. While more research is needed to determine reasons for the engagement level, we hypothesize that return to a separate survey, as well as the increased necessity of online platforms to continue operations, has generated more interest in the survey, which may be more evident in the survey results of 2021.

Since most career centers opted for all virtual fairs, the career fair survey question from previous surveys shifted its focus to the technology used to conduct virtual surveys. Several career centers chose multiple options. At 56%, Handshake led as the system used to facilitate career services events. At 9% and 11% respectively, Career Eco and Symplicity also gained more popularity. While unlisted, Career Fair Plus, 12 Twenty, and Easy Virtual Fairs were mentioned multiple times by survey participants as other platforms used. Several other platforms were also mentioned at least once. The results are summarized below:

Career Fair virtual platformsFigure 3: Career Fair Virtual Platforms

At 63% Handshake was also identified as the platform of choice for providing alumni services.

 

The 2020 Survey indicated additional trends as it relates to technology.

Graphic Design Platforms– Adobe and Canva rose above other platforms in terms of interest. Particularly, several survey respondents indicated that they use one or both platforms, as well as an interest in learning more about the platforms.
Virtual Career Fair Platforms – The variety of platforms used indicate an interest among membership in researching and experiencing virtual Career Fair platforms.
Dedicated Technology & Marketing Staff – We asked whether the participants had dedicated technology staff and dedicated marketing staff. While 33% of survey participants indicated that their centers had dedicated technology staff, 46% had dedicated marketing staff.

We invite all of our SoACE members to attend our virtual pre-conference session on Friday, December 11, 2020, where we will take a deeper look at the information generated by this year’s survey. We look forward to engaging in conversation around other trends and best practices in virtual and hybrid environments.

 

Ayanna Perkins
Emerging Technologies Coordinator, SoACE Tech KG
Clinical Practicum and Induction Coordinator
The University of Memphis

Ashley Graham Phipps
Assistant Chair, SoACE Tech KG
Associate Director, Employer Relations, Data Analytics
Wake Forest University