The Importance of Saying Thank You

Contributed by Claire Childress, Senior Assistant Director at Virginia Tech Career Services

dec15_a1

Thank you. Two words we all like to hear but sometimes don’t hear enough. In the past week, I’ve heard those words from three different students; each time I received their emails, it made my day. My mother was such a stickler for writing thank you notes that five of my lifelong friends read thank you notes to my Mom at her memorial service. Saying thank you was definitely pounded into me, but not everyone can say that. When is a note of thanks called for?

Thanks for your time—a meeting, interview, maybe even a phone call. Recently when I was making a class presentation about interviewing, one student questioned me about writing a thank you note because he thought he would come off as a “brownnoser” (his words). I assured him that rather than be viewed as this, the recipient would consider him a polished professional who knows the proper way to show appreciation for the gift of time out of a busy day meeting with him.

Thanks for the meal. If someone takes you out for a meal, it’s appropriate to send a note of thanks to your host.

Thanks for the gift. I’ve heard of some parents who make their children write thank you notes before they are allowed to play with presents they received. Although my mother wasn’t that strict (and neither am I as a parent), writing thank you’s was a routine during the winter holidays and after other special occasions involving gifts during both my and my two children’s young lives.

dec15_a2

Thanks for the training or professional development opportunity. In my almost 20 years of career services work at a state university, I’ve experienced budget cuts more than once. As our office budgets were slashed, our Director, Donna Ratcliffe, never cut our professional development budgets; meanwhile, my SoACE and VACE friends at other colleges were unable to attend conferences, training programs and more as their budgets were reduced. If you really value professional development like I do, then show your appreciation to your supervisor and/or Director by sending a note of thanks after returning from the conference or training program, sharing what you learned—a nice touch that few professionals take the time to write.

Thanks for the raise. When you receive a raise or promotion, thanking your supervisor for supporting this increase is a smart move.

Thanks for being a reference. This is another one that we advocate to students as we talk about references for job searches and graduate school applications. Upon completing the process, thanking those who made recommendations on your behalf is a key action to take. You want to treat your references well, so they will serve in that role in the future.

dec15_a3

Thanks. In what form? If possible, putting in the extra effort to write a handwritten note makes the most impact. We all get lots of emails—a hard copy thank you will often stand out. A few years ago I interviewed six students for an HR Intern position to assist me with a career advisor search I chaired. All six candidates were equally strong for varied reasons. How would I ever pick one? One candidate dropped by a typed thank you note. Guess which student I hired? The thank you note made the difference.

A final word of thanks to you for reading this post.


 

Claire Childress, Senior Assistant Director, Career Services Auxiliary

Claire Childress, Virginia Tech Career Services Senior Assistant Director for Job Search and Graduate School Preparation advises students and leads a team of advisors and a portfolio of services and programs. Prior to over 19 years at Virginia Tech, she worked in distance education and as an adjunct faculty member at New River Community College, as a healthcare marketer and as a banker. A former President of the Virginia Association of Colleges and Employers, Claire currently serves as SoACE Director of Professional Development. She writes regularly for her career advising blog, CareerChasse. Connect with Clair at childrec@vt.edu or on LinkedIn.

 

 

Thank you for your email! e-Disarming Students, Employers, Colleagues and More

Post By Claire Childress, Senior Assistant Director, Virginia Tech Career Services

may15.a

Thank you for your email? Seriously? With over 160 right now in my In Box? Who are you kidding? Yes, it may sound unusual, but that’s what disarming students or other stakeholders is all about. How can you make yourself approachable and build that rapport electronically? You have an electronic image to convey – what do you want it to look like?

One part of Disarm, the first of the six phases of appreciative advising consists of “a warm welcome,” which should happen electronically and in person (Bloom et al, 35-41). This phase is all about making the student, employer, co-worker or parent feel comfortable before you begin the rest of your email or conversation.

mat15.b

Graphic from: http://www.appreciativeadvising.net/

Opening Email                                                 

Consider the opening of your email reply. Typing a greeting, like Hi Claire, personalizes your message. The sound people like to hear most is their name. Next, saying Thank you for your email accomplishes several things:

  1. This statement sets an initial positive tone for whatever kind of information you are about to share.
  2. Such an initial impression also lets the sender know that you are glad he/she reached out to you.
  3. Typing these words is always a reminder to me that I am grateful for the critical role I have the privilege of playing as an advisor to students or as a supervisor to my team.

Your Email Signature

Think of your email signature as your billboard. What information needs to be there to make contacting you an easy process? What else do you want your stakeholders to know about you? In our office at Virginia Tech, many advisors share their Signature Themes from their Gallup Strengths Finder assessment. Some share a favorite quote while others share links to LinkedIn, a favorite professional organization, or a blog.

Who are you?

We all know before many students or others meet with us, they are going to check us out online. What view of you do students see? A cold, all business picture? That’s fine if that’s the view you want to convey. Since I’m old enough to be a student’s Mom, on our staff page, I share a photo of me with the Hokie Bird, trying to make my image a less scary one. http://www.career.vt.edu/StaffMembers/ClaireChildress.htm

Who is your office?

When a student pulls up your web site, what is the first thing the student sees? A building? A bunch of words? What do you want them to see? How about your most valuable resource to share, your people? Adding photos of your staff working with students and employers lessens that cold, clinical feel a student may get if she/he wants to see just who is this career center by viewing us online. And, is information about your staff easy to locate? I’ve been on a number of sites recently where I’ve had to go on a scavenger hunt to try and find staff contact information. Do you really want to make it that hard for your stakeholders to contact you?

You may already be doing a lot of these practices to make yourself e-Disarming. I think that’s why appreciative advising really resonated with me when I first learned about this philosophy, because I was already doing a number of the recommended practices. But, we can all improve, like the final phase of appreciative advising, Don’t Settle emphasizes. How can you be better?

may15.c

If you want to join the conversation and learn more about appreciative advising, please join Ali Woodworth and me for a SoACE Webinar on Wednesday, July 8, 2015, 12:00 PM – 1:00 PM EDT for Applying Appreciative Advising to Help Students Plan Their Career Journey.

Resources:

For more information on appreciative advising: http://www.appreciativeadvising.net/

Bloom, Jennifer L., Hutson, Bryant L., and He, Ye. The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing, 2008.


Claire Childress, Senior Assistant Director, Career Services AuxiliaryClaire Childress, Virginia Tech Career Services Senior Assistant Director for Job Search and Graduate School Preparation, advises students and leads a team of advisors and a portfolio of services and programs. A 2012 graduate of the Appreciative Advising Institute and appreciative advising advocate, Claire presented a 3-part Intern Bridge webinar series on chaos theory and appreciative advising with Ms. Ali Woodworth in October 2014 and presented a webinar with Dr. Jennifer Bloom on appreciative advising and career services in April 2013. A former President of the Virginia Association of Colleges and Employers, Claire currently serves as SoACE Director of Professional Development. She writes regularly for her career advising blog, CareerChassé. Connect with Claire: childrec@vt.edu LinkedIn | See full bio HERE.