Employer Vetting: Identifying Fraud and Educating Students

by Dia Buchanan, Belmont University

Meet Kerry – a 20-year-old college sophomore nursing major at a local institution. Kerry is a first-generation college student, eager to move into off-campus housing at the start of her junior year. In order to do that, Keri must find a part-time job to begin saving money. Kerry qualified for federal work study, however all the on-campus jobs are filled. A friend suggests that Kerry search the online job board of University Career Services for a position. She finds an opportunity that seems ‘too good to be true’, and that it is!

At the request of the employer, Kerry provides confidential personal information which results in a large withdrawal and loss of funds from her bank account. Devastated by this outcome, Kerry contacts University Career Services to investigate this listing and educate herself on fraudulent postings.

Fraudulent postings are a significant problem at universities of all types, sizes, and locations. While we would like to believe that all contacts made with our career centers are legitimate and trustworthy, this simply is not the case.

Due to the increasing number of fraudulent positions, phishing scams, and questionable employment opportunities; it’s extremely important to properly review positions that are sent to us.

Preventing Fraudulent Activity

  • Create detailed Job Posting/Recruiting Policy that verifies required information and types of opportunities not posted.
  • Have multiple staff within office check the posting. (i.e. Student Assistant and FT Staff)
  • Make employer vetting the priority
  • Require Complete Company Information
    • Valid website, commercial address, email with domain name, working phone number
    • Look for the geolocation to match, verify commercial address, validate website
    • Check company website to locate email domain
    • Search for companies on CareerShift
  • Require Complete Contact Information
    • First and Last Name- No generic name ( i.e. Recruitment Team)
      • Use LinkedIn to verify Contact
      • No Personal Email addresses (Gmail, yahoo, outlook)
  • Require Complete Job Profiles
    • Consider making required fields in the job description
  • Investigate Spam Reports

Educating Students on Fraudulent Postings

  • Be concise with wording to students
  • Ask students to sign agreement or ‘terms of use’ before using career services management system
  • Provide access to “Common SCAM Content” and “Protecting yourself from Fraud” documents via website
  • Put notification on website and in policies and procedures
  • Host Employer Panel or Workshop that discusses appropriate ways to job search
  • Have Coaches/Counselors mention tips in one on one appointments
  • Communicate policy and educate faculty via newsletter
  • Work with international students to educate this population/incorporate into OPT/OPT workshop
  • Partner with Faculty and include content in presentations in the classes
  • Create Marketing campaign around Preventing Fraud
    • Include a “Tip of the Day” on Social Media
    • Display poster outside of Career Services office
    • Post article in school newspaper on fraud jobs
    • Create Podcast on dangers of fraud jobs

Follow-up and Follow Through

If a Fraud Position is approved and posted…follow these suggestions

  • Communicate via phone or in person with the informant
  • Close the Job. Remove listing from website or system
  • Maintain database of known scams; do a regular check/swipe within Career Services system
  • Contact the legitimate company so they are able to inform their partners
    • Example- Biogen- Victim Employer of Fraud
  • Send note to career colleagues, consortium members, LinkedIn/NACE message boards and listservs
  • Notify the Following:
    • All students who viewed the job as well as the searchable student database
    • (Send an email to) career colleagues, consortium members, LinkedIn/NACE message boards and listservs
    • Campus police and/or legal if they would like to be involved
    • Job board software provider (e.g.,Handshake, GradLeaders, Symplicity, etc.)

 

Talk it over:

  • Does your institution have a standard posting policy?
  • What proactive (not reactive) steps is your team taking to prevent fraud activity?
  • Are you currently communicating best practices with students?
  • What suggestions can you take from this article and implement today?

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This article was adapted from a 2017 Employer Relations Summit session created and presented by Dia Buchanan. Recognition and kudos are given to Summit participants that provided suggestions, content and feedback. See what great resources, knowledge and professional development opportunities are gained at our annual Employer Relations Summit? Register today (hyperlink: http://www.soace.org/employer-relations-summit) for this year’s event.

Go and Do

by Ashley Motley and Dana Nordyke, Kansas State University Career Center

When is the last time you did something with your people that made everyone terrified in a good way? You know the feeling we are talking about….the one of disregarding your maps app and striking out on an adventure. You get that “I’m-scared-in-a-good-way-but-this-could-really-be-so-very-cool” feeling when you are on the brink of an adventure. We know, we have been there recently. It is wild and refreshing and we want to tell you about it….

At the annual SoACE conference in December, we presented about scaling up some of our signature Career Center programming. We have had a lot of interest and inquiries since that time – specifically about our Career Meet-Ups programming. With this in mind, we thought we would bring you some more details.

In short, our Career Center advising team here at Kansas State University had a retreat day in summer of 2017 and decided to toss all of our programming (we kept our large career fairs and a couple of other select center-wide events). We even tossed the brochures/handouts we would typically use for tabling, etc. It was a major shift for our team…after all, we had leaned on that “How to Find a Job” handout for nearly a decade. We knew collectively, as a team, we needed to do something significant in order to make some big changes. In all honesty, we are still figuring out exactly what this means.

One outcome of the decision to blow up (our Executive Director’s words, actually) our center-wide workshops and panels was the addition of events focused on certain industry areas that we recognized were being under-served by our major career fairs. The goal was to make the student an active part of whatever events we created. We knew we wanted to invite students to “do” and “create” at events instead of sit and watch. As a result, we launched a series of Career Meet-Ups. Each meet-up is designed to have a similar visual brand (changing only colors and logos to make it easy on our graphics folks). The events are “mixer style” networking with each employer stationed at a high-top table. Employers attend for free (we have space for up to 25 employers in-house) and are asked to only bring business cards or brochures…no large booth set-ups. Trust us – this has been a big adjustment for some employers. However, we love that it means the focus is on the kind of work the employers does versus some of the distraction created by fancy branding displays. Students bring copies of their resumes and dress in business casual. Some students do not yet have resumes to bring, but we still want them at the event. Freshman, sophomores, juniors, seniors, and graduate students are invited. We provide hors d’oeuvres and coffee or craft soda from a local bistro. Catering choices are even intentional and based on the season. We want students to “feel” the event with all senses and have an experience.

We have been able to “scale up” these events to include five different industry areas: health, social services, media and communications, wildlife and natural resources, and an event focused on local employers in the “Little Apple” hiring full-time. Scaling up has been doable because we are consistent with the format and our expectation of the events. Each meet-up event planner from the Career Center collaborates with specific college departments whose students will be most-served by the meet-up being planned. These colleges identify representatives to serve on the meet-up planning team. These faculty and staff partnerships have been, mostly, very positive. The event is not theirs and it is not ours. We have found that the events are most successful when they are a team-owned, student-focused initiative. Using a connected planning team, we openly share employer contacts using a Trello board specifically for that event. This project management technology has fueled our ability to be completely transparent with our academic partners. It also allows us to divide the work of the team.

What we do

  • Employer communication and registration is managed in Handshake
  • Marketing (social media events and ads, website updates, posters displayed across campus, quarter sheets for desks, radio announcements, table tents in the dining centers, email announcements to faculty and students, a press release, and large sidewalk signs)
  • Provide the space, parking, and catering reservations
  • Day-of details (nametags, printed programs, student check-in, and space décor – which includes small florals for each high top table, arranged by us)
  • Coach students on the sidelines of the event and help them navigate the networking environment (encouraging gathering around tables and not forming lines…seriously, we break up the lines and it’s a really fun change)

What faculty and staff do

  • Promote the event among students and other faculty/staff (we encourage faculty and staff to attend the event alongside their students)
  • Contribute to the employer invitation list
  • Connect with their colleges via a larger social media push and ask key accounts to pick up and tweet out/post the event
  • Recruit student volunteers to do quick class announcements and assist with event set-up and tear down

While the events have had significant interest and solid attendance, we are working through a few challenges.

CHALLENGE #1 – We continue to refine and clarify our marketing. Employers and students alike aren’t really sure what a meet-up is until they have actually been to one. Once they have been, they are hooked. We have had raving evals from both students and employers.  We also have to remind our faculty, staff, and students that THIS IS NOT A CAREER FAIR. Employers may have full-time, part-time, internship, or volunteer opportunities, but we want students to come and talk to the employer about the employer’s personal career journey as well.

CHALLENGE #2 – As new meet-ups are added to the schedule, we’re working on maintaining consistency across our team in terms of branding, format, etc. Part of what keeps these events simplified and scalable is consistency.

CHALLENGE #3 – Assessing student competency and growth through “doing.” We want to be able to show in data what we are observing. This includes students shifting out of their comfort zone and communicating in a professional environment. One of our favorite recent comments from a meet-up this spring was an employer remarking, “Wow, wow, this is exactly what students need!”

This summer, when we all enter that magical time of planning and recovery, we encourage you to challenge the status quo of your programming. Take a long, steady look at the “why” behind what you are doing. Be bold, strike out on an adventure, and bravely face your decade-old marketing head-on. We believe in you!

Please feel free to comment with questions or feedback! We’d love to hear about similar programs you might be implementing.

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Ashley Motley lives with her family in Manhattan, KS. She serves as an Assistant Director and liaison to the College of Arts and Sciences for Kansas State University. She received her M.Ed. in Curriculum and Instruction, college student affairs, from the University of South Florida. Currently, she serves as the KG Chair for the SoACE Experiential Education Knowledge Group.  She enjoys messy family dinners with her 4-year-old and husband, hiking the Konza Prairie and the CO mountains, and traveling to see friends in the southeast. 

Dana Nordyke is a Senior Assistant Director and liaison to the College of Human Ecology at the Kansas State University Career Center. She has been with the center since 2009. A KSU grad, Dana received a B.S. in business administration and a M.S. in college student development. She is pursuing a Ph.D. in student affairs. Dana is currently serving as President of the Kansas Association of Colleges and Employers (KACE). She enjoys spending time with family/friends, campfires at the lake, and attending K-State games.

Andrew Harper, 2017 Champion of Diversity Award Recipient

Established in 2013 and intended to address SoACE’s strategic priority on diversity and inclusion, SoACE annually recognizes an individual that has demonstrated a sustained commitment to the pursuit of diversity and inclusion in the community and workplace. Contributions in advancing diversity may be in the form of activism, education, outreach, publication, service, or other initiatives. SoACE was proud to present Andrew Harper, Manager of Employer Relations at St. Edward’s University, with the 2017 Champion of Diversity Award at the Annual Conference in December.

Kelvin Rutledge, Director of Diversity and Inclusion on the SoACE Board of Directors, presented Andrew with the Champion of Diversity Award and said the following:

This year, we are pleased to recognize an individual who has made active strides and contributions in both their personal and professional capacity. Andrew is an active contributor to multiple areas of the association and has made positive impact to the association’s social media team, the SoACE Connections blog, Diversity & Inclusion Programming, and the overall 2017 conference experience. Within his personal practice, Andrew has championed voices for underrepresented populations both on the institutional campus and been an advocate and resource within the local community of Austin, TX.

Andrew Harper has been dedicated to advancing career and experiential education through leadership positions in multiple professional associations.  He has represented Arkansas, Louisiana, Oklahoma and Texas as the Region V Vice President on the Cooperative Education & Internship Association (CEIA) Board of Directors since 2016 and served as programs chair of the 2017 Southern Association of Colleges & Employers (SoACE) Annual Conference.  He also served on the Executive Board of Directors for the Texas Cooperative Education & Internship Association in the positions of Conference Chair, President and Past President from 2012 to 2015.  Through the National Association of Colleges & Employers (NACE) between 2012 and 2013, he completed the Management Leadership Institute (MLI) and Leadership Advancement Program (LAP) and served on the Honors & Awards Committee.

Andrew has worked in higher education for 15 years in the positions of Manager of Employer Relations and Internship Coordinator at St. Edward’s University, Career Services Advisor at the Le Cordon Bleu College of Culinary Arts – Austin and as an adjunct history instructor at Austin Community College.  At St. Edward’s, Andrew has administered experiential education programs and taught career exploration, research, history and writing courses, including developing an online career development course.  His service to campus includes chairing the Student Success Center Professional Development Committee and co-advising the campus LGBTQA+ student organization.

Andrew graduated from St. Edward’s University in Austin, Texas with a Bachelor of Arts in English Writing & Rhetoric and a M.L.A. with a concentration in Social Sciences.

The call for nominations for the 2018 Champion of Diversity Award will be announced in the fall. When the time comes, please consider nominating a colleague. A list of past award recipients and selection criteria can be found on the Awards and Recognition page of the SoACE website.